Return Policy

RETURN | EXCHANGE



Our Goal at ELLA PONS is to have only Happy Customers. If your have had a problem with your order please feel free to contact us at Info@ellapons.com

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We accept full refund, but Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached.
Refund request must be made no later than 15 days after purchase confirmation email, in order to receive full refund.
Please note it can take anywhere between 3 – 10 business days, depending on your bank, to see the amount back in your account.
All SALE or FINAL SALE items and accessories are not eligible for refund, exchange, or store credit.
Exchanges can be made before 30 days of purchase order.
Exchanges will be treated as returns; please submit a return request. We will process your money back as soon as we receive your item, if it is unworn, unwashed, undamaged, unused, and with all original tags attached.
You can place an order for your new item.